- Have you tried to reset your scanner?
- Do you see the light of the stand-by flickering?
- Did you charge your scanner? The Scanner needs to be charged for 11 hours after 250 scans (every order takes 6 to 7 scans, 5 samples 1 white and 1 yellow).
- Check with another device if the power plug is functioning.
If you have tried all the above steps and the scanner still does not turn on contact support for help.