FTP Uploader error

The FTP upload problem occurs occasionally observed on the LiaB scanning laptop and XRF computer screen. The warning message shows in the uploader dialog box as shown below;

What causes the error?

The error is mainly associated with the status of internet connection in which the uploader is not able to connect with the server to send the scan files. The warning message "FTP upload problem" pops up when the internet connection is temporarily a little slow, weak or unstable with frequent interruptions. Sometimes it could be the server is busy. In other instances, the error occurs because there is a scan in your folder without a barcode. This happens when you accidentally forget to scan the barcode before analyzing the soil on the alpha or XRF. In this case, the software saves the sample code file under a date. The uploader does not recognize this file and you will get the warning message. 

Effects of the error

When the error occurs, scan files for analyzed samples are not uploaded instead they retained outside the sent folder and as a result, no reports are generated for analyzed samples.

Note: always check the sent folder to confirm if there are any files outside sent folder or files with the wrong sample code.

How to correct the error

Begin by checking internet connection and its signal strength. If the signal is low try changing the connection or wait a little for the connection to stabilize. With restoration of good internet connection, the files are automatically uploaded without any other intervention. Confirm if the files are uploaded by checking the sent folder again, if uploaded just click 'clear details' on the uploader dialog box and continue working. 

If the problem persists, contact AgroCares support for FTP server connection checks.