How can we improve our support for better services? This was the main question we wanted to get answered from our client survey. Almost 50 clients filled in our questionnaire and provided us with more insights on how we can improve our services. In this article we share the main results from the survey:
- Use of support environment - The AgroCares support environment is used by 56% of the respondents. If you are not using it, you can find the AgroCares support environment via the button on the right-hand corner of the AgroCares homepage. Here we share information and manuals about our products and solutions to the frequently asked questions.
- Most popular content type - Articles (43,5%) and videos (39,1%) are the most popular content type when it comes to product support. Drawings (13,1%) and animations (4,3%) are less popular among respondents.
- Preferred type of information - AgroCares clients would like to find more problem-solving articles (39,5%) and more articles with tips and tricks about our services (27,9%). Also, more soil science related articles were requested by the audience.
- The preferred channel of communication – Email (45,5%) is the most popular channel of communication followed by phone (29,5%), WhatsApp (15,9%) and chat (9,1%).
- Response time & Office hours – Most respondents want an answer to their questions on the same business day (43,2%) or within an hour (36,4%). Most respondents expect answers to their questions on weekdays between 9.00 hours and 17.00 hours (45,7%).
In the next months, we will work on improving the content of our product support. AgroCares will provide more information about opening hours, response times. Furthermore, we will create more problem solving articles and videos. In the next edition of the client update we will inform you about the improvements that are implemented.
Please sign in to leave a comment.