FAQ self support

Do you sometimes experiences difficulties while using the Scanner? Then try our new feature: the FAQ tree. It is designed to help you out immediately with questions you might have during scanning process and enables you to proceed with the scanning process as quickly as possible. It is meant for online and offline app use.

Where can you find the FAQ tree?

• Navigate to the Account menu
• Select FAQ
• Get directed to the overview of all FAQs   

Selecting the right topic

• Select the topic that concerns your question and then select the problem that you experience.
• Receive instructions on how to solve your issue immediately.
• If the instructions did not help you to solve your problem, then simply select ‘no’ and you will be given further help by our support team.  

Contact with our support team

We are positive that you will find your solution easily. If this is not the case, then the app will ask you if you want to contact support. When you click ‘yes’ an email is sent immediately to our support team and you will be contacted by one of our colleagues.