General Support

There are several options you can try to solve the calibration cap error. However, keep in mind that the calibration cap is sensitive to dirt and friction. Below are some of the quick checks you ca...

In case you forgot your password or you want to change your password, please follow the below instructions explaining in detail what to do.  1. I forgot my password, how can I reset it? When you f...

The Scanner can be used offline if no network or only a weak connection is available. When using the SoilCares app offline a red bar across the upper part of the app will indicate that you are work...

 “Battery life” is the amount of time your device runs before it needs to be recharged while “Battery lifespan” is the amount of time your battery lasts until it needs to be replaced. Optimizing bo...

The Scanner is delivered to you in a carton box. Inside the box is a smaller box and a metal case. In the smaller box are the accessories of the scanner. These include, cleaning brush and cloth and...

To connect the scanner to your phone you have to do the following: 1. Turn on the scanner Press the “start” button a few seconds (approximately 3). The light from the battery icon will turn green a...

The AgroCares scanner and the phone are connected via Bluetooth. Start your scanner first to begin the connection. You will see that the blue light of the Bluetooth symbol starts blinking, please w...

Each AgroCares product requires a license key. When a user has more than one license, i.e., they want to access more than one AgroCares product, then they are issued with a different license key. E...

What is a'Blocked User Error Message'? A blocked user error message refers to an error notification received on an account that has been forcibly logged out by another phone user, (as shown in imag...

If your Scanner is visibly broken, or you have the suspicion that some of the internal parts might be broken because the device is unresponsive, please fill in the below form and submit the form to...