General Support
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Recent activity by General Support-
Is my order insured during shipment?
Yes, all orders are insured against damage that might occur during shipment. In case your Scanner was damaged during shipment, DHL will pay the full costs of the Scanner and AgroCares will send a n...
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What should I do if my order hasn't been delivered yet?
Please check the track and trace code, which has been send to you by E-mail. Parcels are handled by DHL, they should be able to inform you about the current location of your parcel. If this is not ...
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How do I track my order?
When we ship your order, you will receive an E-mail with a link to a track and trace code. If you didn’t receive an E-mail, please send a message via the ‘Submit a request’ button on the top right ...
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I got a discount code. Where can I apply it?
Once you've added items to your cart and proceed to check out you will see your Order Summary. There you can see the ‘Apply Discount Code’-box. Enter your code and click "Apply".
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How do I place an order?
Go to the product you would like to purchase and click on “Add to Cart”. Go to your cart and click on “Go to Checkout”. Follow these steps: 1) Enter your shipping and billing address, 2) Choo...
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Can I cancel my order after I've placed it?
No problem! Please send a message via the ‘Submit a request’ button on the top right of this page. Make sure to enter the following information in the ‘ Description’ field: What order would you li...
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I have received a faulty item
We are sorry that this has happened and will help you out right away. Please send a message via the ‘Submit a request’ button on the top right of this page. Make sure to enter the following informa...
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How to return an item for repairs
If you have a scanner which you want to return for repair, please follow these steps: 1 Send a message via the ‘Submit a request’ button on the top right of this page, fill out the required fields ...
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Getting Started with the Portal
Software SoilCares will make sure that your labs computers are properly installed with the software and are ready to be used. Lab owners can decide to link more computers to their laboratory. In th...
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Standard recommendations
The African SoilCares scanner app generates a fertilizer advice based upon measured macronutrients and crop specific needs. A full scanner report comprises six parts, these are: (1) General inform...