General Support

Fresh soil samples contain water. Water interferes with the measurements and affects the accuracy of the results. Therefore all samples need to be dried before being analysed. As stones and plant r...

A Scanner is considered to have a charging problem if:The charging indicator in the battery icon on the Scanner is not blinking as it should when charging.​How to test this: Using the broken Scanne...

Each AgroCares product requires a license key. When a user has more than one license, i.e., they want to access more than one AgroCares product, then they are issued with a different license key. E...

Synchronization is a functionality in the application. This functionality enables the user to push or pull data from the system. Synchronization can be used or is automatically performed in the fol...

Please find attached the PDF of the Getting started with the AgroCares Scanner E series

  The FTP upload problem occurs occasionally observed on the LiaB scanning laptop and XRF computer screen. The warning message shows in the uploader dialog box as shown below;   What causes the er...

This document provides guidelines on how to perform a comparison study of the FeedCares Solution with a tabletop NIR using local feed samples.  Using NIR technique for feed analysis is a common pra...

Silage, a fermented feed made from ensiling green forage crops, plays an important role in livestock production, particularly during the winter months when fresh forage is scarce. However, the qu...

  First download the AgroCares Scanner solution app in Play Store or Apple Store for Android/iOS. Open the AgroCares app. If you do not have an account yet, you can register by clicking on the “Sig...

If your Scanner is visibly broken, or you have the suspicion that some of the internal parts might be broken because the device is unresponsive, please fill in the below form and submit the form to...