General Support

Samples are registered via the ‘Sample Register’ tab. If the sample is registered for an existing client and field, then you can navigate to this tab directly. If the sample belongs to a new client...

Software SoilCares will make sure that your labs computers are properly installed with the software and are ready to be used. Lab owners can decide to link more computers to their laboratory. In th...

The XRF, Alpha, Fritsch ball mill and computers are sensitive to fluctuations in power. Especially for the Xrf, drops and peaks in voltage can damage the systems up to a level that several internal...

Charge your scanner as follows: Charging the scanner for the first time Charge the scanner for at least 18 hours on a 1 ampere power socket. If the ampere output is below 1 the charging time is d...

The AgroCares scanner and the phone are connected via Bluetooth. Start your scanner first to begin the connection. You will see that the blue light of the Bluetooth symbol starts blinking, please w...

The Scanner is delivered to you in a carton box. Inside the box is a smaller box and a metal case. In the smaller box are the accessories of the scanner. These include, cleaning brush and cloth and...

The reliability of a soil test is only as good as the sample you submit. The soil sample that is being analyzed should represent the whole field that needs to be tested in order to get a good recom...

The quality of the Alpha is checked by the instrument itself. When the SoilWizard is started the software will ask to perform a quick instrument test. This is a check to see if you can continue wit...

It can be that the alpha PQ test is not accepted. One reason for failing the PQ is when the internal humidity of the alpha is too high. Hence, you need to change or dry the desiccant in order to lo...

It is important to keep the dust filter of the XRF clean. The XRF produces heat when it is active. When the filters are covered with dust it limits the airflow. This can lead to cooling problems of...