AgroCares Support

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Activity overview

Latest activity by AgroCares Support
  • AgroCares Support created an article,

    What to do in case of a broken scanner

    If your Scanner is visibly broken, or you have the suspicion that some of the internal parts might be broken because the device is unresponsive, please fill in the below form and submit the form to...

  • AgroCares Support created an article,

    Log in Blocked User Error Message.

    What is a'Blocked User Error Message'? A blocked user error message refers to an error notification received on an account that has been forcibly logged out by another phone user, (as shown in imag...

  • AgroCares Support created an article,

    Possible Bluetooth Connection Errors.

    There are possible Bluetooth connection errors that can occur when pairing the scanner, (C, D, E and F series), with the AgroCares Scanner solution application. These errors are listed below. Scan...

  • AgroCares Support created an article,

    Why both MIR and XFR for LiaB analysis

    The alpha (MIR) and XRF instruments are two different methodologies of analysis that are complementary and not overlapping: x-ray fluorescence (XRF) is an elemental method, measuring the elemental ...

  • AgroCares Support created an article,

    Renaming alpha scan files

    When scanning samples with the Alpha (MIR) the barcode is automatically registered and identified by the Alpha program and the portal.  However, due to rare and specific circumstances it can occur ...

  • AgroCares Support created an article,

    Tips for optimizing Scanner battery life and lifespan

    “Battery life” is the amount of time your device runs before it needs to be recharged, while “Battery lifespan” is the amount of time your battery lasts until it needs to be replaced. Optimizing bo...