I have received a faulty item

We are sorry that this has happened and will help you out right away. Please send a message via the ‘Submit a request’ button on the top right of this page.

Make sure to enter the following information in the ‘ Description’ field:

• The device name of your scanner, you can find this on the back side sticker of the scanner and always starts with SC
• A brief description of the defect
• The make and model of the phone used for the app
• In case of a physical damage, please attach a photograph of the damaged scanner

We will contact you as soon as possible.