General Support
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Recent activity by General Support-
How do I track my order?
When we ship your order, you will receive an E-mail with a link to a track and trace code. If you didn’t receive an E-mail, please send a message via the ‘Submit a request’ button on the top right ...
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I can't scan the calibration cap, what do I do?
If the Scanner cannot scan the calibration cap, keep in mind that the calibration cap is sensitive to dirt and friction. Therefore it is usually caused by dirt, damage, or incorrect positioning of ...
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How to Print Barcodes for Soil Samples
Why barcodes are requiredWhen using Lab-in-A-Box, each soil sample needs a barcode. It is not possible to analyze a sample without it. AgroCares installs the printer application before the LIAB is...
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Connect scanner and phone
The AgroCares scanner and the phone are connected via Bluetooth. Start your scanner first to begin the connection. You will see that the blue light of the Bluetooth symbol starts blinking, please w...
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Splitting
After drying and sieving, the soil sample must be reduced again to ensure the final subsample remains representative of the entire field. This is done using a riffler, which divides the sample int...
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How AgroCares uses machine learning to make recommendations more accurate
Sam Sarjant works as an ICT Software Developer at AgroCares. In his job as a developer he works with cutting edge technologies involving machine learning on a daily basis. In this blog Sam explains...
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What are the payment options?
AgroCares Webshop offers two payment options: credit card (Visa, American Express and Master Card) and bank transfer.
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What should I do if my order hasn't been delivered yet?
Please check the track and trace code, which has been send to you by E-mail. Parcels are handled by DHL, they should be able to inform you about the current location of your parcel. If this is not ...
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Working offline with the AgroCares apps
The Scanner can be used offline if no network or only a weak connection is available. When using the SoilCares app offline a red bar across the upper part of the app will indicate that you are work...
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Uploading Alpha scans
Activate the SoilCares uploader on your laptop before you start scanning samples on the Alpha sensor (Scanning with the Alpha). You will see a window like the image below. The uploader should run i...