General Support

Charge your scanner as follows: Charging the scanner for the first time Charge the scanner for at least 18 hours on a 1 ampere power socket. If the ampere output is below 1 the charging time is do...

What is ‘calibration’Calibration is the process of collecting samples both to define and broaden the applicability of a model. Calibration can be either incorporating an initial large set of sample...

 A Scanner is considered to have a charging problem if the charging indicator in the battery icon on the Scanner is not blinking as it should when charging.​ Follow the steps below to determine whe...

Each AgroCares product requires a license key. When a user has more than one license, i.e., they want to access more than one AgroCares product, then they are issued with a different license key. E...

Synchronization is a functionality in the application. This functionality enables the user to push or pull data from the system. Synchronization can be used or is automatically performed in the fol...

Please find attached the PDF of the Getting started with the AgroCares Scanner E series

The FTP upload problem occurs occasionally on the LiaB scanning laptop and XRF computer screen. The warning message shows in the uploader dialog box as shown below:  What causes this error?This err...

This document provides guidelines on how to perform a comparison study of the FeedCares Solution with a tabletop NIR using local feed samples.  Using NIR technique for feed analysis is a common pra...

  First download the AgroCares Scanner solution app in Play Store or Apple Store for Android/iOS. Open the AgroCares app. If you do not have an account yet, you can register by clicking on the “Sig...

If your Scanner is visibly broken, or you have the suspicion that some of the internal parts might be broken because the device is unresponsive, please fill in the below form and submit the form to...