General Support

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Latest activity by General Support
  • General Support created an article,

    Terms & Conditions about Warranty

    You can find our Terms and Conditions here. You can find information about the warranty in chapter 17 on page 12. 

  • General Support created an article,

    What is the warranty period?

    Equipment sold by AgroCares is warranted for manufacturing defects for the period of one year, starting from the date of delivery. For more information, please refer to our terms and conditions ava...

  • General Support created an article,

    How to return an item for repairs

    If you have a scanner which you want to return for repair, please follow these steps: 1 Send a message via the ‘Submit a request’ button on the top right of this page, fill out the required fields ...

  • General Support created an article,

    I have received a faulty item

    We are sorry that this has happened and will help you out right away. Please send a message via the ‘Submit a request’ button on the top right of this page. Make sure to enter the following informa...

  • General Support created an article,

    Can I cancel my order after I've placed it?

    No problem! Please send a message via the ‘Submit a request’ button on the top right of this page. Make sure to enter the following information in the ‘ Description’ field: What order would you li...

  • General Support created an article,

    How do I place an order?

    Go to the product you would like to purchase and click on “Add to Cart”. Go to your cart and click on “Go to Checkout”.   Follow these steps:   1) Enter your shipping and billing address,   2) Choo...

  • General Support created an article,

    I got a discount code. Where can I apply it?

    Once you've added items to your cart and proceed to check out you will see your Order Summary. There you can see the ‘Apply Discount Code’-box. Enter your code and click "Apply".

  • General Support created an article,

    How do I order in the webshop?

    1. Create an account  Before you start buying the new scanner and/or subscription, you first need to create an account.Via the webshop (https://webshop.agrocares.com/) you will be able to create a ...

  • General Support created an article,

    How do I track my order?

    When we ship your order, you will receive an E-mail with a link to a track and trace code. If you didn’t receive an E-mail, please send a message via the ‘Submit a request’ button on the top right ...

  • General Support created an article,

    What should I do if my order hasn't been delivered yet?

    Please check the track and trace code, which has been send to you by E-mail. Parcels are handled by DHL, they should be able to inform you about the current location of your parcel. If this is not ...