General Support

To delete your account, sign in and click on the Account button in the top right corner of the webshop. Click on ‘Privacy Settings’ on the Dashboard. Here you can export your personal data and dele...

You can follow the procedure explained in scanning with the XRF to scan samples on the BoxXRF. The uploader on the XRF starts automatically when the XRF is started. There are no additional actions ...

Reported orders are shown in the tab 'Reports'. Navigate to the Report section. There you can see all your reports sorted by creation date (latest first). Click on the three dots and select if you ...

Why Power Stability Is ImportantThe XRF, Alpha (MIR), Fritsch ball mill, and connected computers are sensitive to power fluctuations. Voltage drops, spikes, or unstable electricity can:Damage inter...

The Scanner is delivered to you in a carton box. Inside the box is a smaller box and a metal case. In the smaller box are the accessories of the scanner. These include, cleaning brush and cloth and...

What Are Collectable Samples?AgroCares aims to fully cover the variety within the Lab-in-a-Box (LIAB) system. However, some samples may fall outside the current database, such as a special type of ...

The portal shows the status of your orders via the tab 'Analysis tracking'. Check the sub menu 'Orders with missing scans' to get an overview of all soil orders that have not been reported. This ov...

The tab “My Labs” shows the labs that are registered under your profile. By a single click on the tab, you get access to the Lab page for the overview of available credit for the lab.   Double clic...

You can update your profile via the Portal. Click your name in the green field in the upper right corner of your window and select “My Account” to view or change your profile. From the option “Sett...

The African SoilCares scanner app generates a fertilizer advice based upon measured macronutrients and crop specific needs.  A full scanner report comprises six parts, these are: (1) General inform...