General Support
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Recent activity by General Support-
Preventing XRF Overheating and Unexpected Shutdowns
Did you ever experience the following? You are working with the XRF, but suddenly the machine shuts down and does not power up anymore, while your batch of samples is waiting to be analyzed.During ...
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I have received a faulty item
We are sorry that this has happened and will help you out right away. Please send a message via the ‘Submit a request’ button on the top right of this page. Make sure to enter the following informa...
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How do I order in the webshop?
1. Create an account Before you start buying the new scanner and/or subscription, you first need to create an account.Via the webshop (https://webshop.agrocares.com/) you will be able to create a ...
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Understanding the Soil Report Header
All soil reports follow a standardized header format. Each report: Starts with the title “Fertilization and Management Advice” Displays the company logo and address in the top-right corner Under t...
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When and How to Replace the XRF Spectromembrane
The XRF contains a thin protective foil called the spectromembrane, on which samples are placed during analysis. This foil membrane:Prevents dust from entering the sensorAllows accurate measurement...
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Reset and change password
In case you forgot your password or you want to change your password, please follow the below instructions explaining in detail what to do. 1. I forgot my password, how can I reset it? When you f...
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Indication lights Alpha
The Alpha sensor has several lights that help the user to keep track of the instrument performance. In this article we explain the meaning of the lights and how to act when they give a warning. The...
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What does N/A or (<) mean on my Report?
The expression N/A means Not Applicable. A value is Not Applicable when it is considered to be inaccurate. When is a value inaccurate? A value can be inaccurate for several reasons: Something we...
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Getting Started with the Portal
Software SoilCares will make sure that your labs computers are properly installed with the software and are ready to be used. Lab owners can decide to link more computers to their laboratory. In th...
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PQ Alpha instrument test
The quality of the Alpha is checked by the instrument itself. When the SoilWizard is started the software will ask to perform a quick instrument test. This is a check to see if you can continue wit...