General Support

Once the application is installed it is required to create a new user account. Only for an active account it is possible to activate a Scanner license. How to register a new account. Open the app a...

Processing a sample starts by the registration of the client after you log into the portal with the Lab credentials. This is done via the tab ‘Clients’ by clicking on the option 'Active'   You can...

Are you charging the scanner for the first time?  Charge the scanner for at least 18 hours on a 1 ampere power socket. If the ampere output is below 1 the charging time is doubled.  Charging the s...

Fresh soil samples contain water (moisture), which interferes with measurements and reduces accuracy. Therefore, all samples must be fully dried before analysis.As stones and plant remains also int...

 A Scanner is considered to have a charging problem if the charging indicator in the battery icon on the Scanner is not blinking as it should when charging.​ Follow the steps below to determine whe...

Herman Vedder is a senior scientist at AgroCares. Passionate about spectroscopy, he spent 35 years using and developing this technology to analyze feed, soil or leaf samples. Over the years, he spe...

If you have a scanner which you want to return for repair, please follow these steps: 1 Send a message via the ‘Submit a request’ button on the top right of this page, fill out the required fields ...

Go to the product you would like to purchase and click on “Add to Cart”. Go to your cart and click on “Go to Checkout”.   Follow these steps:   1) Enter your shipping and billing address,   2) Choo...

Yes, all orders are insured against damage that might occur during shipment. In case your Scanner was damaged during shipment, DHL will pay the full costs of the Scanner and AgroCares will send a n...

If you have a LIAB or a Scanner the selection of the recommended fertilizer uses the same rules for both devices, the only difference is that for the Scanner fertilizer only containing macronutrien...